CASE Achievements

solutions unique to Oracle Product Experts

database, which was operated on-premises, to the Oracle cloud. database started operating safely in the new environment, but a difficult problem emerged there. This is a remedy when a serious failure occurs.

Company X wants to solve all the troubles of database that are full of confidential information in-house. However, it is not easy to quickly and accurately narrow down the cause of a problem and find a solution. This is especially true for major problems that may interfere with your work. To the Oracle support question alignment as well, as long as there is no solid knowledge about the product, it will be a major work of the burden for employees. This is because the system operation knowledge alone does not tell us what to ask and how.

Therefore, the person in charge of Company X consulted with CUBE SYSTEM As a result of considering the solutions for the customers Services will start in April 2020. CUBE SYSTEM will be in charge of investigation and analysis in the event of a failure.

CUBE SYSTEM which it had not dealt with so far, as a consultant was after hearing about the introduction support record of Oracle Cloud. Many years of efforts in the Oracle collaborative business have come to fruition again (* see TOPIX).

Wide support system by a group of specialists

In this project, from the company X question with the alignment, we have established a support system (Figure). There are a various failure reports. The causes of troubles range from operating system and network malfunctions to hardware malfunctions such as drives. Therefore, depending on the case, specialists in each field will provide backup support.