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GMS / SM related EnhanceServices

GMS / SM related EnhanceServices

We will respond to diversifying environmental changes and realize further cost reduction and operational efficiency.

Of products and logistics systems that form the backbone of GMS Enhance

X company which is GMS representing Japan. CUBE SYSTEM Has been directly trading with the company since 1995, and various systems related to both core systems of goods / logistics system and information utilization system Services We are engaged in. In the center is the merchandising (MD) system of goods / logistics systems. In the business field, there are systems such as order management, sales purchase management, shelf allocation management, etc. in the product system, and systems such as delivery management and delivery management in the distribution system. One information / utilization system is in charge of construction and operation of B to B system and intra system.

Specific contents in each field are system planning, requirement definition, design, development and implementation integration Services Regarding system maintenance and maintenance after introduction EnhanceServices It is general.
CUBE SYSTEM Operation support, request survey, troubleshooting, request recovery, nighttime call correspondence etc. various What Services To X Company and continues to improve, operate, and maintain from the company's perspective for a long time.

There is no communication loss, off site In EnhanceServices Realize

Due to the recent economic situation, waves of cost reduction and system efficiency increase are also spreading to GMS where sales remain sluggish. Against this backdrop, X Company is promoting the maintenance and maintenance of the system more efficiently in order to achieve fixed cost reduction throughout the group companies including affiliated companies. Prior to such X company's move, CUBE SYSTEM For the purpose of stabilizing the system and increasing the efficiency of operation, Enhance And some system development We thoroughly standardized.
Also, off siteEnhance In order to realize, we have set up development room dedicated to Company X at our head office. In the development room, an entry and exit management system is introduced, and further, by establishing a leased line connecting X company and development room, off site We have built an environment.

on the other hand, off siteEnhance The most concerned about carrying out the communication was loss of information transmission caused by lack of communication. customer Although instructions from the onsite side are received by the project leader, how quickly and accurately it off site It was a challenge to communicate to the member on the side.
As a response, with X company CUBE SYSTEM We set up a TV conference system at each headquarters and established an environment that permanently connects 24 hours a day, 365 days a year. By utilizing the TV conference system, real-time information coordination and situation confirmation become possible, there is no communication loss Services We have realized our offer.

CUBE SYSTEM In the MD system where business standardization and non-voting become more advanced EnhanceServices About 60% of the total number of personnel was shifted to the development room of the head office for part of the company. In addition, due to the necessity of control at the time of business adjustment and emergency response, as for the number of staff members, we remain at X company as before, and support of business and upstream process proposing On-site system, such as activities Services We continue to shape.

off site From offshore To the standardization of work

off siteEnhance There is a point that the number of troubles occurring decreases dramatically as the merit of implementing it. We have improved to convey information by writing almost all work instructions and business interactions that had been orally done until now. As a result, onsite side and off site We are able to resolve the discrepancy in the recognition of the side. In addition, it is possible to reduce the rework of work and mistakes in work, and realize the efficiency of work. Besides, many benefits such as an increase in education and support time for young employees are born.

And, like this CUBE SYSTEM But off site One of the factors that can be realized is that the standardization of operations is advanced at a high level. By standardizing and proceduralizing skills that depend on specific human resources, it is possible to respond even if they are not Japanese. off site Utilizing the achievements in offshore It became possible to apply it to Shanghai actually Subsidiaries However, I emphasized productivity EnhanceServices We are able to provide you. Initially we started operations in Shanghai, which was small in number, the size of the project is steadily expanding. From now on, in Vietnam Subsidiaries We plan to shift some of our work to the same, EnhanceServices of know-how And skills overseas Subsidiaries By aggressively developing it in the future, we will continue to receive orders from local companies at each site in the future.

Voice of site staff

off site · offshore Succeeded, I realize that expectation from X company is getting higher than before. In recent years, the work related to the upstream process part that most ideals of SIer and software house are ideal is increasing, customer from request From maintenance and maintenance of the system, professional such as planning and consulting Services I feel that it is changing.
Also, in the course of over 20 years of trading, our company SE has many know-how We have accumulated. customers I think that it is based on such achievement that the bridge-like role of another company vendor is given up. off site · offshore Included Enhance A rich experience on this has led to widening the range of work.

  • 第3ソリューション事業本部
    T.O.
  • 第3ソリューション事業本部
    T.M.

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