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Oracle cloud operational support
customers who operate Oracle Cloud, we utilize our deep product knowledge to provide Services
- Industry
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- Cloud system operation and maintenance
- troubleshooting
- Oracle collaboration
solutions unique to Oracle Product Experts
database, which was operated on-premises, to the Oracle cloud. database started operating safely in the new environment, but a difficult problem emerged there. This is a remedy when a serious failure occurs.
Company X wants to solve all the troubles of database that are full of confidential information in-house. However, it is not easy to quickly and accurately narrow down the cause of a problem and find a solution. This is especially true for major problems that may interfere with your work. To the Oracle support question alignment as well, as long as there is no solid knowledge about the product, it will be a major work of the burden for employees. This is because the system operation knowledge alone does not tell us what to ask and how.
Therefore, the person in charge of Company X consulted with CUBE SYSTEM As a result of considering the solutions for the customers Services will start in April 2020. CUBE SYSTEM will be in charge of investigation and analysis in the event of a failure.
CUBE SYSTEM which it had not dealt with so far, as a consultant was after hearing about the introduction support record of Oracle Cloud. Many years of efforts in the Oracle collaborative business have come to fruition again (* see TOPIX).
TOPIX ~ About Oracle Collaboration Business ~
Since 1995, CUBE SYSTEM has been collaborating with Oracle, which is world-famous for database proposing and supporting the introduction of the company's products to domestic companies for over 20 years, we have accumulated a vast amount of knowledge and know-how
CUBE SYSTEM has been highly evaluated by Oracle, and in 2013, it acquired Specialization Certification and became a top partner. In 2019, we received the "Oracle Excellence Award 2019" for our contributions in the fields of PaaS / IaaS and SaaS, and the field of building engineered systems (integrated machines composed of the company's products).
Wide support system by a group of specialists
In this project, from the company X question with the alignment, we have established a support system (Figure). There are a various failure reports. The causes of troubles range from operating system and network malfunctions to hardware malfunctions such as drives. Therefore, depending on the case, specialists in each field will provide backup support.
Achieve speedy and highly accurate troubleshooting with high experience points
various In order to respond quickly to troubles, it is necessary to find clues from a huge system log in a short time and come up with the correct solution. Not only knowledge of various products, but also experience value so far is required. So far, CUBE SYSTEM has been involved in the development, maintenance and operation of numerous systems, both on-premises and in the cloud. It can be said that Services can be provided because of the accumulation.
CUBE SYSTEM is taking measures to ensure stable operation of the customers system.
With the aim of responding to the operation and maintenance of cloud systems, which are undergoing rapid changes, we will continue to accumulate knowledge on a daily basis and further improve Services.
Voice of site staff
customers using cloud systems continues to increase, I think that the number of customers are worried about the stable system operation of cloud systems that have been introduced quickly and inexpensively will also increase at the same time.
A wide range of knowledge is required for system operation, and knowledge about past troubleshooting is also important. We also have specialists for cloud systems, and we believe that our strength is that we can provide total support.
If the system introduced at a low cost seems to be costly to operate, it will be overwhelming, so we would like you to consider using Services
As a group of specialists, we will always strive to be a partner who can meet the expectations of our customers
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